NewDoc Review 

Bottom Line:

Fully bulk-billed GP telehealth with Sydney-based in-person clinics, but limited availability and customer support compared to comprehensive premium providers. 

NewDoc is a fully bulk-billed telehealth provider offering comprehensive GP telehealth services for local patients and others via in-person, clinic-supported online appointments. This approach makes NewDoc one of the few fully bulk-billed providers. But it is only easily accessible to patients in the greater Sydney area, as a minimum of one visit to their Surry Hills or Martin Place clinics is required every 12 months.

Pros and Cons

Pros:

1. Fully bulk-billed telehealth service, which is rare in the telehealth industry and rarer still in Sydney CBD. 

2. In-person clinics in Sydney to allow for yearly visits and maintain Medicare cover. 

3. Experienced GPs only, meaning a higher level of care, such as at Our Sage. 

4. Positive user reviews so far, only commenting positively on the level of care. 

5. Limited slots available post 5 pm and on weekends, unusual for in-person clinics in Sydney’s CBD. 

Cons: 

1. Only offers in-person clinic visits in Sydney at this point, whereas most bigger telehealth providers, like Hola Health, are nationwide. 

2. Long wait times of up to 6 days for in-person and up to 3 days for telehealth appointments at the time of my NewDoc review. 

3. No customer support on site, similar to other smaller GP telehealth practices, including Dial the Doc. 

4. Little information and functionality on the site compared to the big comprehensive telehealth providers, such as Prime Medic. 

5. Limited after-hours availability, compared to most comprehensive telehealth providers, which often offer after-hours services.

Available Services

Comprehensive GP Telehealth Services at New Doc 

NewDoc GP telehealth in Sydney offers a blend of convenience and affordability for Sydneysiders and patients who can visit in-person clinics at least once a year. Essentially, NewDoc’s bulk billing approach allows local patients to continue usingcomprehensive, high-quality telehealth services at no out-of-pocket costs and while maintaining continuity of care. It’s a GP-led practice with an online focus. 

This also means it does not provide services typically delivered only in person, such as vaccinations, baby checks, and wound care, but instead offers typical telehealth services. Here’s the list of what is on offer: 

Specialist, Pathology and Imaging Referrals: Specialist, pathology and imaging referrals are sent to patients post-consult. Due to their local provider networks, NewDoc GPs may also be able to offer recommendations.

Doctor Appointments: GP in-person clinic provides face-to-face visits and helps patients maintain eligibility for telehealth services at NewDoc. 

Return Prescription: Repeat and new scripts are typically sent to your phone or email shortly after your visit. 

Mental Health Plans: Mental health appointments and assessments can give you access to Mental Health Treatment Plans (MHTP). MHTPs give you access to up to 10 counselling sessions a year. 

Medical Certificate: Medical certificates via online consults can be issued for work, carer’s, uni, and school leave. 

Telehealth Consultation: Telehealth consults with experienced GPs at NewDoc are currently available with up to four male GPs. They can be booked in the clinic on some days and online on others. (The booking schedule may be subject to change.) They typically last 10 minutes, but long appointments for complex concerns are also available. 

Sexual Health Consults: Sexual health consults are highlighted as one of the special areas of focus of the practice GPs. These can address PE, ED, fertility issues and other related conditions. 

Pricing and Speed

NewDoc Bulk Billing for All Services, Wait Times Up to Several Days

All of NewDoc’s services are fully bulk-billed for the clinic’s registered patients who have attended an in-person appointment in Sydney in the last 12 months. 

Compared to premium providers, such as Prime Medic and Hola Health, NewDoc’s focus on bulk billing, GP consults, and the added in-person clinics sets it apart. However, the services are only available on select days and with a few after-hoursslots, potentially leading to long wait times on some days. 

At the time of my review, appointments wait times on the site and HotDoc [1], ranged from 1–7-day wait, depending on whether I booked a telehealth or in-person consult. As I reviewed the site shortly after the new telehealth regulations took effect [2] and only a few weeks out from Christmas, there’s a chance the dynamic booking calendar may have additional appointments available after the holidays, reducing wait times. (Customer support was unable to confirm open slots more than a few weeks out, too.) 

User Experience

Simple Site for New Provider 

NewDoc was established only in 2025 [3], so both the site and user reviews on popular platforms will likely evolve over the next few months.

Navigating the website is straightforward: it is a one-page site with no menu.

However, the layout is clean, modern, and intuitive, like that of some of the most established telehealth providers, such as Prime Medic.

The site reflects the size and straightforward approach of the telehealth provider:

• It states the services (and important omissions to general GP services, such as wound care) clearly.
  
• The prominent booking function near the top is quite responsive. It displays available slots on a calendar and allows you to select a GP when they are rostered.
  
• The site outlines a four-step process for patients and an app for booking, but customer service told me using the site is most up-to-date (when the app was unavailable in the Play and App stores).
  
• Services, location of the physical clinics and privacy policy occupy the lower half of the site.

One contradictory message about this service was that two clinics are listed on the map and in online health provider registries. During the booking process, I could not select either of the two in-person clinics; I could only access their Surry Hills clinic.

It appears this smaller local telehealth operator may be changing its approach, or the site may not fully reflect the current status quo. This is not unusual for smaller GP clinics, of course. However, as this service is designed to allow for stronger continuity of care and a patient-GP relationship, I would have preferred a little more information (and with no contradictions) on the site. For example, health directories show the GPs’ bios/ specialities but this info is not available on the site.

As I could not find the app mentioned on the site, I tried registering on the website, which takes more steps than with most other telehealth providers I vetted, at least before you get to the booking part.

As a bonus for patients without Medicare cover, for example, visitors to Australia, even though the provider focuses on bulk billing, the site allows you to register without a Medicare card and elect to pay privately.

In summary, the site is simple and relatively intuitive, with a few issues that look like teething problems. The user reviews I found were positive, noting highly professional GPs and high-quality care, including doctors taking their time rather than rushing through appointments. One of the drawcards for users is the in-person clinic, which allows patients to continue bulk-billed telehealth and receive free appointments in the Sydney CBD (even after hours, subject to availability).

Privacy and Data Security

Standard Short Privacy Policy for Small Provider 

NewDoc’s privacy policy can be found at the bottom of their one-page website. Reflecting the size of the provider, which is a local GP telehealth clinic with a handful of doctors, it is kept to two sentences.

“All consultations are conducted by Australian-registered doctors using secure, encrypted video technology. We are committed to protecting your privacy and handling your information in accordance with the Australian Privacy Act.”

This is not unusual for a provider of this size. It is unlikely that a provider with a one-page site will employ extensive tracking through cookies, partner and share your data with third parties, or share your data outside of Australia, which are the major concerns patients often have when using telehealth. The short privacy note is also in line with Australian telehealth requirements, ensuring your data is kept secure and handled only by authorised and trained personnel.

Customer Support

Customer Support Options Likely Limited

While NewDoc lists a phone number and email address on HotDoc and Health Engine, they are not mentioned on the business’s website. There is no “contact” option, which is relatively unusual even for smaller providers. It appears that the practice has limited customer support available during half business days or select days only, as my contact attempts went unanswered for about half a day.

Once customer support was available, they were swift, courteous and helpful in their responses, both via email and text.

There aren’t enough user reviews or information on the site to say with certainty what the customer support is like when patients need to rebook or have questions about follow-ups, side effects, or refunds.

Small Sydney Telehealth Provider with Full Bulk Billing and Experienced GPs 

NewDoc targets Sydney patients seeking fully bulk-billed telehealth access. It does not provide full GP clinic services, like for example wound care, minor procedures, and baby checks. But it does deliver greater continuity of care and experienced GPs, which sets it apart from bigger telehealth providers, such as Updoc. When booking with NewDoc, you may not get the premium customer support you get with services like Prime Medic, but you can expect local GPs with access to a regionalnetwork of specialists and, over time, a greater understanding of your medical history and personal health needs. 

All information on this page is independently researched and verified. We have made every effort to provide the most accurate and up-to-date information in this review. However, please ensure you check the most current pricing and service information before booking. 

Telehealth is recommended in addition to primary care and cannot provide the same accuracy as in-person physical assessments by your GP. Consult your primary healthcare provider for comprehensive and personalised medical advice.  

[1] https://www.hotdoc.com.au/medical-centres/surry-hills-NSW-2010/newdoc-bulk-billing-gp-surry-hills1/doctors

[2] https://www1.racgp.org.au/newsgp/professional/1-november-mbs-changes-explained

[3] https://abr.business.gov.au/ABN/View?id=95686031318