NewDoc Review 

Bottom Line:

NewDoc offers fully bulk-billed, high-quality GP telehealth services with great continuity of care, as its GPs are also potentially available at a bulk-billed NewDoc in-person clinic in Sydney and at an external Eastern Suburbs practice.  

NewDoc bills itself as a “no frills bulk-billed healthcare” solution for Australians nationwide. It offers a standard range of telehealth services from 10-minute GP consults to repeat scripts, referrals, certificates, mental health and specialist referrals, but with the notable exception that all services are available fully bulk-billed for eligible patients. For non-eligible patients, consults are available at mid-range costs. For patients in the Greater Sydney region, there are also limited in-clinic slots available. 

Pros and Cons

Why Choose NewDoc?

Pros:

1. Fully bulk-billed for eligible patients and specific services, unlike most other telehealth providers. 

2. Booking allows for specific doctors, currently two on roster, meaning great continuity of care. 

3. GP telehealth provider, which offers a greater quality of care overall, similar to Our Sage. 

4. Access to private telehealth consults without Medicare card or even an Individual Health Identifier (IHI), which not all telehealth providers offer. 

5. Existing Sydney-based patients may have some access to limited in-clinic appointments at select times. (Only viewable and accessible for existing patients in the “app” version of the website.) 

Cons: 

1. Pricing for non-bulk-billed consults is unavailable until after registering and booking, meaning non-eligible patients will find it harder to compare prices.

2. Very limited availability of consults compared to comprehensive 24/7 providers such as Hola Health.

3. Website advertises same-day appointments, but the schedule only allows bookings at select times on 4 days and one (almost) full business day. However, there are sufficient after-hours slots available for a smaller number of patients.

4. Mixed information available on provider site and other booking sites and health directories, perhaps owing to a recent pivot, with in-clinic appointments no longer advertised on the provider’s website.

Available Services

Focus on Bulk-Billable Telehealth Services at NewDoc 

Similar to the larger Abby Health, Sydney-based telehealth provider NewDoc has a focus on making telehealth affordable through bulk billing. It does so by offering a range of services that can be bulk-billed under Medicare, meaning its services are largely freefor patients. Gap fees and full consultation fees may apply to some patients, for example, foreign travellers and for services not covered under Medicare. NewDoc offers services exclusively via GP telehealth consults, ensuring a high level of care for each patient and each appointment. These are NewDoc’s services: 

Online Prescriptions: Repeat scripts can be requested, for example for chronic conditions, during your telehealth consult. An eScript is typically sent to your phone. Prescription delivery is not available via NewDoc. 

Telehealth Consultation: GP telehealth consults form the basis for all services at NewDoc. They are always 10 minutes long, and more complex conditions or multiple health concerns may require two separate consults. 

Specialist Referral: Specialist referrals are also part of NewDoc’s bulk-billed services.  

Mental Health Plans: Mental health assessments and mental health treatment plans are accessible via GP consult for eligible patients, providing access to up to 10 bulk-billed counselling sessions in a 12-month period. 

General Practitioner Referral: Sexual health concerns, such as a need for testing or medication, are also covered by NewDoc’s GPs. 

Medical Certificate: Medical certificates for uni, work, school, or carer’s leave can be requested in your GP telehealth appointment. 

Pricing and Speed

NewDoc Bulk Billing and After-Hours Focus 

NewDoc telehealth services are fully bulk-billed for eligible patients (and so are – at time of my review – its limited in-clinic appointments in Surry Hills for existing patients in Sydney). Based on the information available to me after booking, private and non-eligible patients may pay up to $64.50 for the 10-minute NewDoc GP telehealth and in-person consults.  

Provided the pricing is a flat rate across the different services, which seems likely, as they all based on the 10-minute consults, NewDoc rates are: 

• Fully bulk-billed for Medicare-eligible patients 
• $64.50 for private patients  

Wait times for appointments are typically longer than at most bigger telehealth providers, such as Prime Medic. They vary depending on the day of your booking and the time of year (based on several booking attempts I made in 2025 and 2026).  

However, the website states same-day availability, and this is true if you happen to book on one of the 5 days with specific time slots. Although NewDoc offers limited slots on only those five days, there are typically a good number available on weekends and just before or after normal business hours (AEST).

User Experience

Focus on Bulk-Billable Telehealth Items at NewDoc 

NewDoc’s website and patient portal, referred to as the “app” by customer service, both follow the motto of “no frills”. As a boutique telehealth provider, with only two GPs on the schedule at the time of my review, NewDoc’s site is mainly a tool for patients to find basic information before booking. The website has recently been updated and resembles other smaller providers, such as Dial The Doc, but notably leaves out some information on its site that is only available post booking, such as private costs and in-person appointment availability.  

As there are not many NewDoc reviews available online other than those on the provider's website, I repeatedly tried the different flows and functionalities on the website’s patient portal. The process is AI-assisted, similar to the also bulk-billed Abby Health’s, but somewhat more bare bones and, at times, glitchy.  

While it may not be as intuitive and sleek as the intake of larger providers, I believe it still gives the consulting doctor a good picture of the patient’s needs and allows the patient to freely select their timeslot and doctor.  

There were several glitches during my bookings. The process also did not have a separate flow for private users, ultimately not showing any cost until after completing my booking. 

The process also prompted me to make two bookings for a complex condition, but it did not offer me consecutive appointments as I expected. 

My booking still stated that my appointment was at NewDoc Surry Hills, even though I had selected the telehealth option, which was the only available option at the start of the process. Once I was a registered Sydney patient, I could choose from in-clinic appointments at Surry Hills or Martin Place, although the latter option showed zero available appointments. 

Based on my review of the booking process, private pricing at NewDoc is not available anywhere until after booking, which does make the process less intuitive and transparent for non-eligible or private patients.  

I also had multiple interactions over several months with the provider’s customer service and their responsiveness and quality of assistance improved vastly during this time. Where wait times were up to several days for sometimes misleading or unhelpful responses, my more recent experiences show them to be dedicated and proactive as well as typically responding within several hours, at least during AEST business hours. I believe the provider recently underwent a change in their approach and potentially staffing, after Medicare bulk billing changes and this is reflected in an updated and mostly straightforward website and booking process. 

The provider recently added a (so far still inactive) Instagram account and streamlined contact to their mobile number only, which has vastly improved responsiveness. However, you may find bits of outdated information or inconsistent information on Google, HealthDirect and HotDoc, like varying opening hours, different clinic addresses and so on. My advice is to rely on the patient portal for your most up-to-date information – this is also the advice customer service gave me. 

Privacy and Data Security

NewDoc’s privacy policy is robust, extensive and detailed. It touches on all relevant privacy concerns users may have and assures full compliance with Australian privacy laws. In fact, it goes into a significant amount of detail not just by listing the way data is securely handled, stored and shared, but also by being specific and instructive in its paragraph on how to complain or ask for changes to your stored personal data.  

Comparing it to other boutique providers I have vetted, NewDoc’s privacy policy stood out positively as very comprehensive, patient-focused and descriptive rather than vague or standard. It also follows the provider’s motto to make healthcare accessible and putting patients first. 

What’s more, if you are concerned about privacy, NewDoc is one of very few providers allowing you to book without Medicare card or IHI.

Customer Support

Customer Representatives Responsive, Proactive and Helpful 

The main contact with New Doc customer service is through SMS and calls via their Australian mobile number. The provider also has an email address, but this is not advertised for customer support, rather for personal data, complaints or administrative queries – and may be much slower to respond, based on my experience.  

While customer service hours are not currently mentioned on the site, staff got back to me relatively quickly during AEST business hours, after a recent change at the provider (Dec ‘25/ Jan’26). The opening hours on Google, Monday 10 am – 6 pm and Tuesday 10 am to 2 pm, do not seem to reflect the current customer service hours. 

As the AI-assisted booking process can be a tad glitchy at times, customer service representatives take a proactive approach to checking in and following up with patients. Compared to other smaller telehealth providers I have vetted, such as Healthcare from Anywhere, this represents a high level of customer care.  

While I also had much slower responses and mixed experiences with their customer service in late 2025, it seems that staff are now trained well and work regular hours. 

Overall, customer service at NewDoc has improved significantly, and you’ll likely find customer representatives responsive, proactive and helpful. 

NewDoc Delivers What It Advertises: Simple Access to Bulk-Billed Telehealth 

In summary, New Doc’s focus is on providing free, high-quality GP telehealth services to patients nationwide under bulk billing, with an added in-person schedule at a Sydney clinic matching the telehealth services.  

Its website and booking process are a notch above those of other boutique telehealth businesses, such as Midoc. The positive user reviews on the provider’s website reflect its free healthcare for all focus and the consistent quality of the GPs on offer, who also practice at other Sydney-based clinics, not just the NewDoc Surry Hills practice. This added convenience also makes booking with NewDoc a good option for Sydney patients seeking continuity of care: you can use NewDoc for telehealth (and non-urgent basicCBD clinic appointments) and potentially choose to see the same GP in Sydney’s Eastern suburbs as your primary care doctor. 

As one of the patient reviews puts it, finding a fully bulk-billed telehealth provider (or, indeed, one with doctors practising in the Sydney CBD and Eastern suburbs) is a rarity, and comparable to providers like Abby Health and 13SICK. 

I believe NewDoc is a good choice for nationwide patients with non-urgent needs for affordable, quality healthcare, and an even better choice for Sydney patients – provided the in-clinic appointments currently not mentioned on the landing page and only available for existing patients in the patient portal remain an option. 

All information on this page is independently researched and verified. We have made every effort to provide the most accurate and up-to-date information in this review. However, please ensure you check the most current pricing and service information before booking. 

Telehealth is recommended in addition to primary care and cannot provide the same accuracy as in-person physical assessments by your GP. Consult your primary healthcare provider for comprehensive and personalised medical advice.