Telehealth Providers Offering Mental Health Care in Australia 2025

Access to mental health care has become widely available online. MediCompare’s guide to the top four providers looks at their strengths and weaknesses, including whether they bulk bill mental health care assessments and plans, provide consultations with psychologists or even multidisciplinary teams, and have fast access to treatment options. 

Mental Health Telehealth Providers – Full Reviews

Online therapy can help with many conditions, just like in-person therapy sessions. Once you find the right therapist online for you, you can book everything from a free mental health care assessment to referrals to a Clinical Psychologist, free cognitive behaviour therapy courses and couples’ online therapy. Here’s a list of some of the most commonly online treated mental health concerns. 

• Addiction 
  
• Adjustment difficulties 
  
• Anger management 
  
• ASPD 
  
• Anxiety 
  
• ADHD 
  
• Autism 
  
• Bipolar 
  
• Body dysmorphia 
  
• Borderline personality 
  
• Burn out 
  
• Depression and mood 
  
• Drug and alcohol 
  
• Dyslexia 
  
• Eating disorder 
  
• Gender and sexual Identity 
  
• Grief and bereavement 
  
• Infant sleep counselling 
  
• Life transition 
  
• Narcissism 
• New parent 
  
• Obsessive-compulsive disorder 
  
• Pain management 
  
• Panic disorder 
  
• Perinatal and postnatal 
  
• Personality disorder 
  
• Phobias 
  
• PTSD and CPTSD 
  
• Relationship counselling 
  
• Sexual abuse 
  
• Sleep 
  
• Smoke addiction 
  
• Social anxiety disorder 
  
• Stress management 
  
• Trauma 
  
• Weight management 

When you are looking to get prompt counselling or fast-tracked mental health care assistance, online telepsychology providers may be your best bet. Telehealth is an integral part of the Australian healthcare system due to geographical challenges in providing care in regional and remote areas as well as during floods [2], and often long waitlists for in-person appointments. Let’s look at why and when online mental health assistance may be a good solution for you. 

Access from Anywhere  

First, similar to telehealth consultations delivered by GPs or other doctors, virtual counselling means you can access support anywhere. This means online counselling is a more convenient and inclusive option for patients living in regional and rural areas – provided you have access to the internet. This may lead to more successful outcomes, as counselling requires regular sessions which are only a click away (instead of hundreds of kilometres), when you receive your mental health care online.  

After-Hours Availability  

Regardless of where you live, it can be challenging to find a time in your schedule to fit in regular counselling during business hours, let alone at select times available with the counsellor of your choice. Online telepsychology partially removes this barrier by opening up after-hours appointments, such as in the evenings, before work, or on the weekend. Even if they may be more sought-after, the telepsychologists also benefit from greater flexibility and less travel time, so it may be easier to find a good match for your schedule in less time. This added scheduling flexibility benefits both practitioners as well as patients and is ideal when you are struggling to juggle work, family, or other obligations. It means you can slot in your mental health care whenever you have time, prioritising good mental health despite a heavy workload or busy schedule. 

Comfort & Privacy 

Talking to someone over the phone or video means you can connect from a space where you feel safe and comfortable. It allows you to open up and be more relaxed. This also applies when you are talking to an online therapist. Instead of being nervous heading to the appointment, spending time in a waiting room and sitting in somebody else’s practice (as inviting and comforting as it may be), you can sit in your favourite chair or on the bed. You don’t have to worry about what other people will think on the way to or from the session either. This means you may find it easier to relax, let go and feel your emotions rather than holding back. 

Reduced Stigma 

When you see your therapist online, you don’t have to worry about your privacy or what people may think. You don’t have to worry about anybody else finding out about your sessions, if you don’t want to. That may be particularly important if you are contacting an online therapist for sensitive reasons such as domestic violence or other abuse as well as issues you may feel ashamed about like weight loss or addictions. It may help you feel free to reach out where you would otherwise not dare to seek help. 

Waiting Times 

In-person mental health services often have very lengthy waiting lists, sometimes meaning you won’t get access to counselling for months. Telepsychology services drastically reduce this wait time by offering services within hours or days, more like 24/7 helplines. This timely assistance can be a crucial factor for reaching out online. It means that you get help when you actually need it, rather than allowing your symptoms to potentially escalate while you wait for your consultation.  

Compliance 

For best mental health outcomes, compliance is key. Removing unnecessary obstacles to attending your sessions, opening up during your sessions, getting follow-ups booked in, or changing therapist if necessary can be of great help. Online mental health care providers offer solutions to all of them, meaning you may be more likely to stick it out, get the best care for you, and actually implement learnings and improve long-term. 

Multidisciplinary Teams 

Most telepsychology providers or telehealth providers offering mental health care have multidisciplinary teams. Take for example weight loss. An online provider will be able to have nutritionists, counsellors, GPs and more coordinate closely, much like in a multidisciplinary clinic but often without any additional wait times or costs.

Australia’s Medicare system supports bulkbilling for telehealth. That includes mental health services, such as GP mental health treatment plans, referrals, some medications, assessments, and counselling. This allows you to access more affordable resources in a more timely manner and takes the pressure off the mental health care system at the same time.  

While not all telepsychology providers offer bulk billing, those that do will not charge you anything. Some, like Hola Health, may place a hold on your credit card to ensure you attend your booking or give sufficient notice if you need to cancel.  

Some providers may offer bulk billing on application or if you are a patient living in a regional or rural community or hold a concession card.  

Online counselling services that offer Medicare rebates will often offer to process your claim for you on the spot or otherwise provide you with instructions on how to do so yourself.  

It is best to check with your chosen provider in advance what their process is and how to ensure the lowest out-of-pocket cost for you possible. Most providers have a live chat option where you could quickly check these details before booking.  

Telehealth services offering mental health treatments plans and referrals and specialised telepsychology providers are helping Australian patients like you get faster and more convenient access to comprehensive counselling solutions. Not only do they provide services when and where you need them, they also allow you to remove some of the obstacles to successful therapy. Taking the stress out of accessing mental health treatments by giving you more flexible after-hours access in the comfort of your own home means you will be more likely to follow through with your treatment plan. Online mental healthcare means you can prioritise your mental health, regardless of your schedule or other factors stopping you from attending in-person counselling. Virtual counselling is just a click away. 

[1] https://www.ranzcp.org/
[2] https://www.health.gov.au/topics/health-technologies-and-digital-health/about/telehealth#:~:text=Often%2C%20Australians%20living%20in%20rural,reducing%20the%20spread%20of%20illness.