Brenton Barker
By: Brenton Barker
12/06/2025
Blog
Medical Certificate
Medically Reviewed By:
Dr. Tal Rapke
Last Updated:

Modern technology has made accessing healthcare easier than it ever was, and nowhere is this more evident than with the option to get medical certificates online - a process that used to be notoriously grueling and time-consuming and can now be done virtually via telehealth consultations. 
 
But how does this actually work, and are these certificates legally recognized in Australia? Let's break it down. 

What Is an Online Medical Certificate?

This is basically any official document that you can receive after a health consultation conducted over the phone or via video call.  
 
This certificate serves as proof of your medical condition every bit as much as a certificate physically handed to you by a doctor - indicating that you are unable to attend work, school, or other commitments due to health-related issues, as well as proving you are capable of performing certain tasks that depend on your physical fitness.  
 
These certificates are most commonly used for: 

  • Taking sick leave from work 
  • Missing classes at school  
  • Carer's leave to look after someone 
  • Proving fitness for certain activities 
  • Missing a flight  

To get an online medical certificate, you’ll need to attend a virtual consultation with a healthcare professional who will evaluate your condition and, if necessary, issue the certificate electronically. 

Are Online Medical Certificates Legally Valid in Australia?

Yes. The Fair Work Act, which outlines employee rights in Australia, accepts medical certificates as valid proof for taking time off work, regardless of how the consultation took place. Note that your certificate will only be valid provided it meets certain requirements (none of which are specific to online certificates—any medical certificate would have to meet them): 

  1. Your medical certificates must be issued by a qualified medical doctor and result from a real consultation (which can happen via telehealth).  
  2. The certificate should include important information such as the doctor's name, their qualifications, and their registration number, as well as the date of the consultation and the recommended recovery time.  

As long as these requirements are met, it doesn’t matter whether you got your medical certificate from a telehealth doctor or spent hours waiting in line for one. 

Will My Employer Accept an Online Medical Certificate?

Most employers in Australia accept online medical certificates, provided they are issued in accordance with the relevant rules and guidelines. However, acceptance can differ based on individual workplace policies.  
 
Some employers may request additional confirmation or prefer that employees consult a doctor in person, especially for extended absences. It's a good idea to check the specific requirements of your workplace regarding medical documentation. 

Advantages of Online Medical Certificates

Even ignoring the hassle of physically going to a doctor’s office when you’re feeling under the weather, getting a medical certificate online has some obvious benefits: 

  • Timesaving: You can quickly get the necessary documents without waiting for an in-person visit. 
  • Accessibility: You can speak with a healthcare professional without needing to travel, making it ideal for individuals residing in rural areas where medical facilities may be distant, and for anyone with a busy schedule. 
  • Cost-Effectiveness: Time is money, and seeing a doctor from the comfort of your own home or during a break at work saves money on travel and time away from work. 

Choosing a Trustworthy Telehealth Service

When seeking an online medical certificate, it's important to pick a reputable telehealth provider that employs registered healthcare professionals in Australia. Make sure your provider follows the guidelines set by health regulatory bodies and maintains high standards of patient care.  
 
Consider looking at reliable reviews and comparisons of telehealth services that could help you make an informed choice. 

Conclusion

Online medical certificates are an absolutely valid and convenient alternative to traditional doctor visits. In Australia, they are legally accepted in most workplaces—provided they are issued by qualified professionals after a real telehealth consultation.  
 
While most employers recognize online certificates, it's important that you check your workplace's policies regarding medical documentation.  

Disclaimer

 This article is for informational purposes only and does not offer medical advice. Always consult your doctor or a qualified healthcare professional for any health-related questions or concerns. 

References 

[1]: https://medcertify.com.au/are-online-medical-certificates-legal-in-australia 
[2]: https://mymedcert.online/articles/are-online-medical-certificates-legal-in-australia-a-complete 
[3]: https://hellogp.com.au/medical-certificate-rules-in-australia-a-comprehensive-guide/ 
[4]: https://nextclinic.com.au/blog/are-online-medical-certificate-legal-australia? 
[5]: https://hola.health/health-info/telehealth/are-online-medical-certificates-legal-in-australia/ 
[6]: https://www.midoc.com.au/post/online-medical-certificate-guide 
[7]: https://oncarehealth.com.au/are-online-medical-certificates-legal/ 
[8]: https://doctorsnote.com.au/blogs/are-online-medical-certificates-legal-in-australia-everythi 
[9]: https://www.oursage.com.au/telehealth-news/online-medical-certificates-legal-australia? 
[10]: https://medileave.com.au/2025/03/12/understanding-medical-certificate-rules-in-australia/ 
[11]: https://medcertificates.com.au/articles/are-online-medical-certificates-legal-in-australia/ 
[12]: https://hola.health/health-info/telehealth/are-online-medical-certificates-valid-in-australia-what-makes-it-legitimate/