Navigating Different Types of Telehealth Providers: From Comprehensive to Specialised Care

While using telehealth providers has become easy and more common in Australia [1], with plenty of options to choose from, selecting the best one for your needs can, at times, be confusing. Not only are there ample comprehensive telehealth care providers, but also more specialised telehealth options [2]. So when should you go to a general provider, and when should you choose specific telehealth options? Let’s take a quick look at how to get your priorities straight.

The broadest telehealth offering is available via comprehensive services, such as Hola Health or Prime Medic. They can offer access to a range of services, somewhat similar to a virtual GP practice, although not all of them offer GP consultations; generally, they provide AHPRA-registered doctors experienced with online consults.

Many general telehealth providers, such as InstantScripts and Doctors on Demand, offer 24/7 access to consultations, medical certificates, scripts, and referrals [2].

Some of these providers offer partially or fully bulk-billed services, for example, Abby Health. Others, like 13SICK, also provide at-home care. Finally, some focus on giving access to specific doctors or nurse practitioners who may specialise in women’s or kids’ health, like Healthcare from Anywhere. You can find reviews and tools to help you choose the best general provider for your needs on MediCompare.

There is also a range of specialised telehealth providers with a focus on specific populations or health concerns. For example, women’s health services like reproductive and sexual health, menopause, and chronic conditions are covered by many specialised providers like Clinic 66 Online and Hazel [5]. The difference between comprehensive providers and these specialised platforms lies in the depth of specialist knowledge and in the often highly personalised, women-led care.

These services sometimes offer subscription models, regular follow-ups and access to a network of specialists not available with most general telehealth providers.

Men's health services are somewhat less common for now, but can be equally as important. They can help bridge the gap for men who may feel uncomfortable speaking to an unknown telehealth doctor by offering a discreet and sensitive approach to issues such as erectile dysfunction, hair loss, or mental health [3]. Services such as Men's Health Clinic (MHC) and Mosh prioritise privacy. They also provide follow-ups as part of ongoing support to help men manage their health effectively and more proactively.

For mental health support, popular platforms like Beyond Blue and Lifeline offer 24/7 help, while specialised mental health telehealth providers like MyMirror and PSYCH2U sometimes collaborate with comprehensive telehealth providers to give access to fully bulk-billed mental health treatment plans. These specialised services are best placed to provide targeted support for chronic or moderate anxiety, depression, and other mental health challenges [4].

One of the more recent telehealth trends includes specialised services for children. Finding the right provider for children can be a little trickier due to their specific developmental needs and the greater risk of a condition worsening. Often, it may be best to choose a telehealth provider that also offers in-person care in your local area. You can find a round-up of some of the best providers on MediCompare here [6].

Alternative health services are also on the rise. They’re often provided at least partially by nurse practitioners and allied health professionals. These alternative approaches range from naturopath consultations at, for example, Healthy Life, or telehealth dietitians at Simple Online Doctor, to a more in-depth approach and long-term alternative subscriptions at Greencare, which may include medicinal cannabis, and men’s health or weight loss medication-focused services at Burst Health.

Both paediatric and alternative health services often focus on building a long-term relationship with their patients and may include regular follow-ups for ongoing support.

Your first point of call may be your regular GP clinic, as they often offer telehealth services and provide greater continuity of care – they already know your family, and you know them. If you are looking for a good 24/7 option, some of the comprehensive telehealth providers vetted on MediCompare may be strong contenders. You can also check for referrals from family and friends, or look up local providers’ Google reviews.

Beyond this website’s tools, I’ve vetted and curated lists of providers for different needs, which you can find in my blog posts. When choosing, consider what type of care you are after, i.e. do you need general telehealth care or specialised services? If you’re in doubt, consult your doctor with any health-related questions or concerns. Choose your provider with care. Your health matters.

This article is for informational purposes only and is no substitute for professional medical advice. Please choose your provider with care. Always consult your doctor or a qualified health professional regarding any health-related questions or concerns.

[1] https://www.digitalhealth.gov.au/initiatives-and-programs/telehealth
[2] https://www.health.gov.au/topics/health-technologies-and-digital-health/about/telehealth
[3] https://www.dss.gov.au/safety-programs-prevention-and-evidence/counselling-and-support-men#:~:text=The%20MensLine%20Australia%20service%20is,and%20all%20types%20of%20relationships.
[4] https://www.researchandmarkets.com/reports/5915682/online-therapy-services-market-global-industry#:~:text=Specialized%20platforms%20are%20emerging%20to%20address%20specific,such%20as%20LGBTQ+%20communities%20are%20gaining%20prominence.
[5] https://www.wolterskluwer.com/en/expert-insights/improving-patient-experience-through-telehealth-and-digital-education#:~:text=To%20this%20end%2C%20virtual%20care%20chronic%20condition,offer%20pediatric%20telehealth%20membership%20subscriptions%20for%20families.
[6] https://medicompare.com.au/blog/comparisons/telehealth-services-offering-paediatric-care/