Privacy Policy

Overview

Thank you for visiting MediCompare (medicompare.com.au), operated by Medicompare Pty Ltd (ACN 691 114 646) ("MediCompare", "we", "us", or "our"). We are Australia's first independent telehealth provider comparison platform, helping you make informed healthcare choices.

Your privacy is important to us, and we are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and store your personal information when you visit our website. Please read this Policy carefully. If you have any questions, please contact us using the details provided below.

Important: MediCompare is a comparison and information website only. We do not provide telehealth services, medical consultations, or any healthcare services. We do not collect sensitive medical or health information.

What Personal Information We Collect

Information We May Collect

Information Type	Purpose	How We Collect It
Contact information (name, email address) when you contact us or subscribe to updates	To respond to your enquiries, provide information, and send updates if requested	Directly from you via email
Device and browsing information including IP address, browser type, device type, operating system, pages visited, time spent on pages, referring website, and other standard web log information	To improve our website, understand how visitors use our site, and enhance user experience	Automatically through cookies and analytics tools
Information gathered through cookies and similar technologies	To analyse website traffic, remember preferences, and improve functionality	Automatically when you browse our site
Any information you provide in communications with us	To respond to your queries and improve our services	Directly from you

Information We Do NOT Collect

As a comparison website, MediCompare does not collect:

Medical or health information
Medicare card numbers or healthcare identifiers
Sensitive information (as defined under the Privacy Act)
Payment or financial information
Information about your use of telehealth services

When you click through to a telehealth provider from our website, any information you provide to that provider is subject to their privacy policy, not ours.

Cookies and Analytics

What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us understand how visitors use our site and improve your browsing experience.

How We Use Cookies

We use cookies and similar technologies to:

Analyse website traffic and visitor behaviour
Remember your preferences
Understand which pages are most useful
Improve website functionality and performance

Analytics

We use an analytics tool to collect and analyse information about how visitors use our website. This tool uses cookies to collect standard internet log information and visitor behaviour information in an anonymous form.

The information generated about your use of our website is used to compile statistical reports on website activity and to help us improve the user experience.

Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Disclosure of Your Personal Information

We may disclose your personal information to:

Our professional advisers (such as lawyers and accountants)
Third-party service providers who assist us in operating our website, including hosting providers, analytics services, and IT support
Third parties as required or authorised by law
Any third parties you have authorised to receive your information

Third-Party Service Providers

We use the following types of third-party services:

Website hosting and cloud services
Analytics services
Email communication services

These providers may be located in Australia or overseas (including the United States and European Union). When we share information with overseas providers, we take reasonable steps to ensure they handle your information in accordance with Australian privacy standards.

Affiliate Links

MediCompare is an affiliate website. When you click on links to telehealth providers on our site, you may be redirected to third-party websites. We may receive a commission if you sign up or make a purchase through these links. However, we do not share your personal information with these providers. Any information you provide to them is collected directly by them and subject to their privacy policies.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Our security measures include:

Secure (HTTPS) browsing
Secure hosting with reputable providers
Limited access to personal information on a need-to-know basis
Regular review of our data handling practices

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you acknowledge that you provide personal information at your own risk.