Pilot Review

Bottom Line:

Pilot Australia aims to provide personalised men’s healthcare in a professional and easy-to-use manner. Budget-friendly consults with ongoing support and services.

Pilot Australia differs from other Australian telehealth services as it is created with a focus on men’s health. Whilst not as prompt as some of its competitors, patients are still reviewed within a 24-hour period from initial review. With an initial consultation cost of $20 for all services, Pilot is one of the most budget-friendly Telehealth services available. Prices of ongoing management depend on what needs to be treated, with free and discreet shipping provided for all treatments.

Pros and Cons

Pros:

1. Budget-friendly initial consult costing only $20, with a refund provided if not found suitable for any treatment options. Free follow-up appointments provided.

2. All general practitioners on Pilot online are Australia-based, with their information easily accessible.ices.

3. Personalised treatments are created through initial questionnaire and consult. Wide variety of services available depending on the patients’ specific needs.

Cons: 

1. Website only – no mobile app available.

2. Operating hours are not clearly mentioned on website.

3. Online customer support only in the form of email and submitting help requests.

Available Services

Large Range of Services Available

All services (except for mental health) require an initial consultation and medical practitioner review before receiving treatment.

Services that Pilot offer include:

Pathology: If blood tests are required, the forms are provided to the patient to take to their center of choice. Within 5 days, you will receive a phone call with results.

Sexual Health: Pilot provides Telehealth consults and treatment programs for erectile dysfunction, premature ejaculation, and herpes (genital and oral).

Hair and Skin Treatement: Personalised treatments are provided for hair loss and acne, with different levels of treatment depending on individual needs.

Mental Health Plans: Free, confidential mental health support and counselling (phone call or live chat) provided Mon-Fri 8am-10pm. Clinical sleep treatments available.

Weight Loss Support: Pilot weight loss programs designed by doctors and dieticians. Combines both medical and lifestyle changes. 

Pricing and Speed

After completing the on-site questionnaire it costs up to $20 to connect with a practitioner who will review your responses. Following this, the practitioner will answer any follow-up questions you might have and help you sort out a treatment plan. This follow-up generally occurs within 24 hours of completion of the questionnaire.

Pricing depends on what Pilot is helping to manage:

• Erectile dysfunction treatment starts at $1.50–$2.40 per day, depending on the plan.
• Pilot’s hair loss treatment starts at less than $1 per day.
• Weight management plans start at $15 per day. Pilot’s weight loss cost starts from $349 per month – comparable with similar programs from Qoctor.

• Premature ejaculation treatment starts at around $1.63 per day.
• Sleep treatment comes at less than $1 per day.

Medicare benefits are not claimable for any treatment program that Pilot provides. For some psychology consultations, bulk-billing might be available. Some treatments can be partially covered by private health insurance.

For all treatments, your order will take around 2–3 business days to be prepared and can take up to 10 business days for delivery. Shipping cost is free and order will be delivered via Australia Post.

User Experience

User-Friendly, Personalised Care

The website is easy to navigate, with clear headings at the top and the bottom of the webpage. Like UpDoc, Pilot requires the completion of an initial questionnaire before being reviewed by a practitioner. Simple questions are asked about medical history and about the purpose of the medical consult, taking about 5-10 minutes in total. Following this, if found suitable for a treatment program, the patient will receive a phone call about treatment. If found to be unsuitable, alternative options are provided and the initial consult cost is refunded. Shipping and delivery are organised by Pilot from their pharmacy.

User Feedback Integration:

Pilot has a strong online presence with thousands of positive reviews overall.

The positive reviews focus on discreet and professional service, successful results from the treatments provided, knowledgeable doctors and an easy booking and consultation process.

There are mixed reviews about customer support, with some reporting issues with receiving support and concerns about high cost and efficacy of ongoing treatment.

Pilot appears to be well-established and active on social media with Facebook, Instagram and X accounts. On these accounts, there are many encouraging Pilot hair loss reviews and Pilot weight loss reviews following treatment programs.

Privacy and Data Security

Privacy and Security Made a Priority

As with many other Telehealth companies, Pilot appears to focus on patient privacy and data security. In their privacy statement, commitment to the Privacy Act 1988 (Cth) (Privacy Act) is regularly mentioned and upheld [1].

There is an easily accessible privacy policy, which clearly explains the measures taken to ensure patient confidentiality.

All data is 256-bit SSL/TLS encrypted. All patients’ medical records are encrypted with the industry standard AES-256 encryption algorithm to protect your data.
Pilot ensures that only practitioners and authorised staff will have access to view your medical records. Data can be stored on third party servers, but it’s always encrypted.

Customer Support

Pilot offers an online customer support system. No direct phone number is provided. An extensive help center is offered to patients which appears to answer the most asked questions. If you have a specific request, a message can be sent to the patient support team. The medical team can be directly contacted via email, which is provided on the Pilot website.

On review, Pilot does not appear to list customer support opening hours or average response time expectations, instead stating they will respond as soon as possible. This lack of transparency has been negatively reviewed by some patients, leading to negative reviews online.

Highly Rated, Accessible and Affordable Treatment

Overall, Pilot health has primarily positive reviews online and is a well-respected Australian telehealth provider. It differs from its competitors in that it provides services specifically for men, and creates personalised treatment options for patients’ specific needs. Initial consult is budget-friendly, however cost is greatly dependent on the treatment provided – some of the medical treatments are on the higher end of cost with monthly plans available. Accessing customer support when there are concerns with shipping or questions about ongoing subscription is a potential area of improvement.

All information on this page is independently researched and verified. We have made every effort to provide the most accurate and up-to-date information in this review. However, please ensure you check the most current pricing and service information before booking. 

Telehealth is recommended in addition to primary care and cannot provide the same accuracy as in-person physical assessments by your GP. Consult your primary healthcare provider for comprehensive and personalised medical advice.

[1] Privacy Act 1988 - Federal Register of Legislation