NextClinic Review

Bottom Line:

NextClinic sits in the mid-range of Australia’s telehealth market. It is more expensive than budget providers like Qoctor, but faster and simpler than traditional GP clinics. It stands out for its quick medical certificate turnaround.

NextClinic is an Australian telehealth provider specialising in quick access to medical certificates, prescriptions, and general telehealth consultations. This telehealth provider is positioned as a mid-range option. It does not provide a very comprehensive list of services but gets the job done as a telehealth provider

The key point behind NextClinic’s success is speed. Patients and users report receiving same-day certificates, which, in comparison, are quicker than some competitors in the market. Consequently, NextClinic is not the cheapest telehealth provider in the market, but it appeals to those who prioritise convenience and shorter waiting times.

Pros:

1. Fast certificate approval, often within one business hour.

2. Competitive pricing for medical certificates (around $19.90).

3. AHPRA-registered doctors ensure legitimacy across Australia.

4. Simple user interface and no fluff as compared to some other telehealth services with complex and lengthy registration.

Cons: 

1. General practitioner consultations (around $49.90) cost more than budget providers like Qoctor.

2. Fewer specialised services as compared to Prime Medic or InstantScripts.

3. No 24/7 live chat or extended customer support hours.

4. Limited visibility on accessibility features such as multilingual options.

NextClinic does not offer a wide variety of telehealth services but focuses on practical, fast-turnaround telehealth essentials:

Online Prescriptions: NextClinic offers prescriptions for general health medications and repeats online without a clinic visit. It charges slightly more than InstantScripts and a few other telehealth providers but offers quicker approval.

Medical Certificate: NextClinic medical certificates are issued for work, school, and carer’s leave. The certificates are issued by AHPRA- registered doctors, usually within one business hour. This is faster than Prime Medic, which often provides same-day but not guaranteed one-hour turnaround.

General Consultation: General consultations with practitioners start from $49.90. I, personally, have seen cheaper pricing with better customer support.

Specialist Referral: NextClinic provides digital referrals for ongoing care with specialists. Turnaround is fast, though less comprehensive than Prime Medic, which has a broader network of specialists.

NextClinic’s strength lies in speed for simple needs like certificates and prescriptions. If you require broader services like mental health care or chronic disease management, InstantScripts, Prime Medic, or Teladoc might be worth checking out. For those who value quick, no-frills convenience, NextClinic strikes a balance between budget and premium competitors.

NextClinic Pricing and Turnaround

NextClinic offers the following pricing and turnaround times to its customers:

• Medical Certificates: NextClinic online medical certificates cost around $19.90. They are typically reviewed and approved within one business hour. On the other hand, Qoctor certificates start slightly lower (around $15) but can take longer to process.
• General GP Consultations: GP consultations at NextClinic are valued at $49.90, which is more expensive than Qoctor (usually $39) but less than Prime Medic, which is around $ 55. Wait times are generally the same day.

• Prescriptions: Prices for prescriptions at NextClinic vary depending on whether the prescription is new or repeat and are generally between $20 and $30. Compared with InstantScripts, NextClinic charges slightly more but delivers approvals faster.
• Specialist Referrals: Specialist referrals are around $39.90, processed within the same day. Prime Medic has similar prices but sometimes longer waits.

Note: Overall, NextClinic offers quicker turnaround than budget providers while staying more affordable than premium telehealth brands. If speed is your primary concern, NextClinic is often the better pick.

How Easy is NextClinic to Use? 

• Navigation: NextClinic has a clean and simple website that serves its purpose. The services are clearly mentioned, as are the prices. Users describe NextClinic’s website as easy to navigate. However, there are other telehealth providers in the market with sleeker websites and user interfaces, but NextClinic avoids unnecessary complexity.
• Process: The process of getting a service on NextClinic is only three steps, whereas Qoctor has a long form-filling process. The NextClinic process includes requesting, calling, and getting the document online. It is one of the easiest telehealth processes in the market.
• Accessibility: NextClinic falls behind many renowned telehealth providers due to its limited accessibility services. NextClinic does not offer a mobile-supported application. Additionally, there is no multilingual support on the website or in NextClinic’s calling services.
• Performance: The NextClinic website loads quickly, is easy to understand, and documents are uploaded and emailed promptly. Users rarely report technical difficulties or delays with the NextClinic website.
• User Feedback: Reviews suggest that customers appreciate the fast turnaround for certificates though some note the lack of app support. [1] Overall, NextClinic balances usability with efficiency, making it best for those who want results with minimal fuss.

Is NextClinic Legit and Safe? 

NextClinic complies with Australian privacy laws and only uses AHPRA-registered doctors, ensuring that its medical certificates are legitimate. Personal health data is stored securely and only accessible to authorised medical staff. Certificates are legally recognized nationwide, including Victoria.

Unlike larger telehealth providers such as Teladoc, NextClinic does not heavily advertise its encryption methods or security certifications, which may concern more cautious users. However, no major breaches or complaints have been reported, and the reliance on secure clinical information systems aligns with industry standards.

For most users, NextClinic provides a trustworthy and legitimate service.

How Helpful is NextClinic Support? 

Next Clinic Australia offers customer support primarily via email and phone during business hours. While this works for most users, it lacks 24/7 live chat support, which is available with various other telehealth providers, such as Prime Medic. Response times for certificates are excellent (within one hour), but response times for general enquiries are less transparent.

Accessibility features such as multilingual support are also lacking. This may be a drawback for anyone who requires broader support options. Overall, the support is reliable but is less comprehensive compared to premium competitors.

Final Thoughts on NextClinic 

NextClinic is a mid-tier telehealth provider ideal for people who need medical certificates or simple prescriptions quickly. It’s faster than most budget services, with approval times under one hour for certificates, but costs slightly more. Compared to Prime Medic, NextClinic offers fewer specialised services but matches them in speed. If you are after legitimacy, convenience, and efficiency, NextClinic is a safe choice for you. For complex care or bulk billing, however, you may prefer a premium telehealth provider or your regular GP.

All information on this page is independently researched and verified. We have made every effort to provide the most accurate and up-to-date information in this review. However, please ensure you check the most current pricing and service information before booking.

Telehealth is recommended in addition to primary care and cannot provide the same accuracy as in-person physical assessments by your GP. Consult your primary healthcare provider for comprehensive and personalised medical advice.

[1] https://www.productreview.com.au/listings/nextclinic