Compare GP Consult Telehealth Providers in Australia 2025

GP consult telehealth services have transformed how Australians access healthcare. With just a few clicks, you can consult a GP online, receive prescriptions, medical certificates, and referrals without leaving the house [1]. This guide by Medicompare compares Australia’s top GP consult telehealth providers for 2025. It explains everything from pricing and bulk billing options to accessibility, service quality, and ease of booking [2].

Below are detailed reviews of 5 of the most popular telehealth providers in Australia.

GP telehealth services in Australia cover a wide range of everyday health concerns, from minor illnesses to ongoing management of chronic conditions. Through telehealth consultations, Australians can access timely medical advice, prescriptions, and referrals without needing to visit a clinic in person. Below are the most common types of conditions managed via online GP consults.

Prescription and Medication Refills

Online GP consultations are highly convenient for patients who need prescription renewals for ongoing treatments such as blood pressure, asthma, or diabetes medication. Services like InstantScripts, Qoctor, and Medmate specialise in instant e-scripts which are often delivered directly to patient’s pharmacy or electronically for pickup.

Medical Certificates and Referrals 

Obtaining a medical certificate is one of the most common reasons for booking an online GP consultation. Telehealth GPs can issue certificates for work, school, or carer leave within minutes, if symptoms are clearly described. Similarly, referrals to specialists, pathology, or imaging can be provided electronically, streamlining the process and avoiding in-person clinic visits. Providers like Instant Consult, Qoctor, and 13SICK handle these requests efficiently and securely.

Cold, Flu, and Respiratory Infections

Telehealth GPs frequently manage mild to moderate respiratory infections such as colds, flu, and sinusitis. Patients can discuss symptoms, receive treatment advice, and obtain medical certificates for sick leave directly online. If medication is required, many platforms such as Hola Health and Medmate can send e-scripts directly to a nearby or partnered pharmacy or even arrange two-hour medication delivery.

Urinary Tract Infections (UTIs)

UTIs are one of the most common reasons for telehealth GP consults among women. Platforms such as InstantScripts, Qoctor, and Prime Medic provide safe, evidence-based management. Because UTI symptoms are easily recognisable, telehealth provides a fast, discreet, and effective solution, often within minutes.

Skin Conditions

Conditions like acne, eczema, psoriasis, rashes, and minor infections can be assessed during online GP consultations. Through a video call or photo upload, doctors can visually inspect the affected area and prescribe topical or oral medications if needed. The most famous platforms for treating skin conditions include Updoc and Instant Consult.

Women’s and Men’s Health

Telehealth consultations have made sexual and reproductive health more accessible. GPs can provide advice and prescriptions for contraception, menopause management, and hormone therapy, as well as referrals for blood tests or imaging when needed. For men, services include management of erectile dysfunction, prostate concerns, and testosterone assessments.

Mental Health Support

One of the fastest-growing areas in telehealth is mental health support. Many Australians now access mental health in telehealth services through GP platforms that offer Mental Health Treatment Plans (MHTPs), psychology referrals, or medication reviews [3]. Providers such as Hola Health, Qoctor, and Medmate offer bulk billed MHTPs for eligible patients, helping reduce the cost barrier to needed care.

Weight Management

Weight management programs have become a significant component of telehealth GP services. Platforms such as Updoc, InstantScripts, and Medmate provide consultations for diet guidance, prescription-based weight loss medications, and ongoing monitoring. Doctors can tailor advice and issue referrals to dieticians or exercise physiologists. Some providers also integrate pharmacy delivery of weight-loss medications and supplement programs.

Chronic Condition Management

Chronic conditions such as diabetes, hypertension, asthma, and cardiovascular disease often require regular medical supervision, Telehealth allows ongoing review, prescription refills, and lifestyle counselling, ensuring continuity of care. Through telehealth, GPs can assess readings provided by patients and adjust treatment plans accordingly. Platforms like Medmate and Hola Health support long-term management, with referrals available for specialists or diagnostic tests when needed.

Minor Injuries and Wound Care Advice

Serious injuries require in-person treatment, but telehealth can guide patients in managing minor wounds, burns, or sprains. GPs can visually assess the injury through video, recommend appropriate dressing or over-the-counter medication, and advise whether further in-person assessment is required. Providers such as MiDoc specialise in wound care assistance and follow-up consultations. This not only saves unnecessary emergency visits but also ensures patients receive timely and safe clinical advice.

Sexual Health and STI Management

Telehealth consultations are increasingly used for sexual health concerns, including STI screening, contraception, and test referrals. GPs can order lab tests confidentially, prescribe treatments, and provide follow-up support. This is particularly valuable for individuals seeking discreet care without face-to-face appointments. Platforms like Prime Medic and Updoc include STI management and related sexual health services. Telehealth also ensures quick turnaround for results and prescriptions, helping reduce infection spread and improving public health outcomes.

Mental Health Care Plans and Counselling Referrals

Under Medicare, eligible patients can access bulk-billed Mental Health Treatment Plans through telehealth GPs. These plans allow up to ten subsidised psychology sessions per year. GPs can discuss symptoms, create a care plan, and refer patients to psychologists or counsellors for follow-up. Providers such as Hola Health and Qoctor are known for facilitating these plans directly online. This makes psychological care far more accessible and reduces stigma, encouraging more Australians to seek help early.

General Health Advice and Preventative Care

Telehealth consultations are not limited to illness, but they are also valuable for preventative healthcare. Patients can discuss screening schedules, vaccination updates, and general wellbeing strategies with their GP from anywhere in Australia. For families, this means easy access to medical advice without disrupting daily routines.

Online GP consultations are now an integral part of Australian healthcare. Providers like Hola Health, InstantScripts, 13SICK, Prime Medic, and Our Sage offer diverse services, from 24/7 access to bulk billing and mental health support. By comparing these providers on Medicompare, you can find a telehealth service that fits your schedule, budget, and healthcare needs, whether it's a quick prescription renewal, an after-hour visit, or ongoing chronic care.

[1] https://www1.racgp.org.au/ajgp/2022/august/telehealth-for-australian-general-practice
[2] https://www.servicesaustralia.gov.au/bulk-billing?context=60092
[3] https://www.nimh.nih.gov/health/publications/what-is-telemental-health