Our Editorial Process & Fact-Checking Standards

How we make sure you receive trustworthy, accurate, and unbiased telehealth comparisons in Australia.

At Medicompare, we're committed to helping Australians navigate the growing world of telehealth with confidence. Finding the right telehealth provider shouldn't be overwhelming or confusing. That's why we've established a rigorous editorial process to ensure every comparison, review, and piece of content on our site is accurate, up to date and genuinely helpful. In simple terms, we want you to feel confident about the information you're reading. 

Our editorial process is built on four core pillars that guide everything we publish. They exist so you can trust the information you find on Medicompare when you're making important healthcare decisions.

Quality telehealth information requires more than just general knowledge - it demands expertise in both healthcare and the rapidly evolving digital health landscape. 

Our Writing Team 

We actively look for experienced writers who understand the Australian healthcare system and the telehealth industry. Our content team includes professionals with backgrounds in health communication, nursing, and medical research who bring real-world knowledge to every article they write. 

Every writer on our team: 

• Has demonstrated experience in health or medical writing 
  
• Understands Medicare, bulk billing, and the Australian healthcare framework 
  
• Follows our comprehensive style guide for consistency and clarity 

Our writers don't just compile information; they research each telehealth provider thoroughly, analyse pricing structures, evaluate user experiences, and investigate the services offered so you get the complete picture without having to do all the digging yourself.

If you have the right background in health or medical writing and understand the Australian healthcare and telehealth space, you're welcome to contact us via our Contact Us page to enquire about writing for our team. 

Accuracy in health information isn't optional; it's essential. That's why every piece of medical and health-related content on Medicompare is reviewed and fact-checked by qualified healthcare professionals, including registered nurses and doctors on our staff. 

Dr. Tal Rapke 

Lead Medical Reviewer & Fact-Checker 

Dr. Tal Rapke is our principal medical fact-checker, bringing extensive experience in both clinical medicine and digital health innovation. A trained Australian physician with a medical degree from the University of Melbourne, Dr. Tal has worked at leading institutions including the Alfred Hospital and has dedicated much of his career to improving healthcare through technology. 

As the former CEO and founder of ScalaMed (acquired by Cardinal Health in 2022) and having served as Medical Director and Innovation Director at Sanofi, Dr. Tal combines clinical expertise with a deep understanding of how technology can improve patient outcomes. 

View full profile → 

Our Medical Review Process: 

Dr. Tal and our nursing staff review all health-related content to verify medical accuracy, ensure appropriate context for health claims, and confirm that our information aligns with current Australian healthcare guidelines and best practices. 

Every piece of content on Medicompare goes through a structured process before it reaches you this helps us keep information clear, accurate, and easy to follow. 

1. Research & Investigation 
   Our experienced writers conduct thorough research on the telehealth providers and topics, gathering information from official sources, analysing service offerings, and reviewing real user experiences. 
2. Writing & Drafting 
   Content is written following our style guide, with a focus on clarity, accuracy, and providing genuine value to our readers. We prioritise practical information that helps you make decisions. 
3. Editorial Review 
   Our editorial team reviews each piece for accuracy, completeness, readability, and adherence to our quality standards. 
4. Medical Fact-Checking 
   Dr. Tal Rapke and our nursing staff review all health-related claims, verify medical accuracy, and ensure content reflects current healthcare standards. 
5. Final Review & Publication 
   Content receives a final check before being published, ensuring all elements are accurate, links work correctly, and the information is presented clearly. 
6. Ongoing Monitoring & Updates 
   Our team regularly revisits published content to ensure it remains accurate and up to date as telehealth services evolve. 

Telehealth is a rapidly evolving industry. Services change, prices update, and new providers enter the market regularly. We understand that outdated information can lead to poor healthcare decisions, which is why maintaining current content is a priority. 

Our Update Process 

• Regular Content Audits: Our writers systematically revisit published content to check for accuracy and relevance 

• Price & Service Monitoring: We track changes in pricing, services, and availability across the telehealth providers we cover 

• Industry Updates: We stay informed about regulatory changes, new Medicare items, and shifts in the Australian telehealth landscape 

• Reader Feedback: We actively welcome feedback from our readers and investigate any reported inaccuracies promptly 

Understanding Our Content Dates

You'll notice dates displayed on our content: 

• Date in our blog: When the content was first created and published 
• "Medically reviewed by" date: When a healthcare professional last verified the medical accuracy 
• "Last updated" date: When the content was most recently revised, whether for price updates, new information, or corrections 

As an independent comparison platform, we take our editorial integrity seriously. We want you to understand exactly how we operate: 

Our Commitment to You 

• Editorial Independence: Our reviews and comparisons are based on thorough research and analysis, not influenced by commercial relationships 

• Transparent Methodology: We clearly explain how we evaluate and compare telehealth providers 

• Honest Assessments: We highlight both strengths and limitations of each provider we review 

• Clear Disclosures: Where we have affiliate relationships, we disclose them clearly without letting them affect our editorial judgment 

We're not affiliated with any government agency or Medicare. Our goal is simple: to help Australians find the telehealth services that best meet their needs by providing accurate, unbiased information. 

Our Commitment to Quality 

At Medicompare, you are at the centre of everything we do. Whether you're looking for a bulk-billed telehealth consultation, comparing weight loss treatment providers, or seeking mental health support online, we strive to give you the information you need to make confident healthcare decisions. 

Our editorial process ensures that every comparison, review, and guide on our site meets the high standards Australians deserve when it comes to their health information. 

Have Questions or Feedback? 

We're always looking to improve. If you spot an error, have a question about our process, or want to share feedback about our content, we'd love to hear from you. 

Contact our team →