Click for Health Review

Bottom Line:

Same-day GP consults at mid-range prices. Downside: No user reviews available and a lack of transparency on the provider’s website.  

Click for Health’s services are centred around telehealth consultations with General Practitioners (GPs). They include prescriptions, medical certificates, referrals, and weight loss programs. While they are pretty comprehensive, they are only available between 8 am and midnight. However, most services are delivered the same day, either by consult, SMS, or email. 

Pros:

1. All services are centred around consultations with GPs, similar to Instant Consult. 

2. Weight loss program options are available at similar costs to Updoc. 

3. GP consultations for new and repeat scripts are affordable compared to similar providers. 

Cons: 

1. While Click for Health states 24/7 services, the actual consultation/ doctor availability is 16/7 (from 8 am to midnight), whereas other 24/7 providers like Hola Health have doctors available around-the-clock. 

2. Limited ways of obtaining your script and certificates, where premium telehealth providers offer multiple ways, including Prime Medic.  

3. Not all services commonly available via an online GP, such as radiology referrals and medication delivery, are listed on the site. 

Standard Range of Services, With Some Exceptions 

Click for Health offers a typical range of services for a GP consultation-based provider, including some referrals, scripts, and certificates, as well as weight loss management, similar to Instant Consult. However, its services are not as comprehensive as those of some other providers, such as Hola Health, which also offers Mental Health Treatment Plans and radiology referrals. While the site states it provides 24/7 services, its doctors are only available from 8 am to midnight, in line with providers that offer extended hours. These providers generally allow requests to be made at any time, but do not process them until the doctors are back online. There is no bulk billing available. Here’s a detailed list of services: 

Online Prescriptions: Prescriptions are reviewed with a doctor’s consult. Both repeats and new scripts are sent to your phone as eScripts. 

Weight Loss Support: Weight loss management consultations start with a pre-screening questionnaire. If a doctor determines you are eligible for one of the offered programs, they will send you an SMS to book a consult. Prescription drugs may be a part of your treatment plan but Click for Health doctors do not prescribe phentermine (Duromine) or Ozempic. 

Medical Certificate: Medical certificates requested via questionnaire may require a telehealth consultation, depending on the type. Single- and multi-day certificates are available for work, school/university, and personal or carer leave. They are sent the same day via email. No backdating available. 

Telehealth Consultation: Telehealth consultations at Click for Health are conducted by GPs. They are also required for most other services, including blood tests. 

Specialist Referral: Specialist referrals mean filling out a form and having a doctor’s consultation. They are generally sent straight after your consult to your email. 

Mid-Range Pricing, After-Hours Consult Surcharge, Wait Times Longer Than Most Providers 

While Click for Health’s pricing is simpler than that of some services, it is a mixed bag compared to other providers. It also means repeats cost more than on fast script-focused platforms such as Instant Scripts. Overall, it puts Click for Health in the mid-range of available pricing for most services.  

 Wait times, however, may be higher than with most other telehealth providers in the same price range. For example, the consistently cheaper Hola Health offers access to its services within 15 minutes. Most providers not offering consultation scheduling either “guarantee” services within about one hour or clearly show the estimated wait time to the next available appointment, like Abby Health.  

Individual services: 

• GP telehealth consultations between 8 am and 8 pm cost $49 and $69 after hours (between 8 pm and midnight). 
• Scripts cost $34.95 for new and $49 for repeat prescriptions. 
• Medical certificates cost $19 for a single day and $34.95 for multiple days. 

• Specialist referrals cost $34.95. 
• Weight loss consultations cost $99. 

Note: Click for Health states a processing fee next to all its services – I am unsure if this is higher than with other providers or just a quirk of the website.  

 Site Looks Simple but Lacks Clarity and Specifics 

• Navigation: The Click for Health site is easy to navigate. It offers a top menu and large menu items, along with pricing and additional information, on the homepage. There is also a “book now” button prominently displayed. This makes it accessible and easy to scan, a bit like Abby Health’s site.  
• Clarity: However, the options and information displayed are not as to-the-point as with sites such as Instant Consult. For example, Click for Health does not prominently display “how it works”, “pricing”, or “about the team”. The site also fails to display wait times, like Abby Health, or average wait times, as seen with Hola Health. The information displayed on the individual services’ pages is not informative. Another example is the coining of the term “GP doctor” on the homepage. The site changes the way it refers to the doctors providing the consultations in a way that, at times, had me unsure whether they were GPs delivering them or AHPRA-registered health professionals.  
• Process Simplicity: Each service follows a slightly different process, which makes it a bit harder to understand what to expect. Additionally, the website presents different approaches on various pages, resulting in slight inconsistencies. For example, blood tests are listed as a standalone service, but when you click on the link, it takes you to the general consultation page without any mention of blood tests. 
• Speed & Accessibility: For example, the way it is described, there are multiple steps all requiring significant wait times: filling out a form, followed by a 30 to 60-minute wait for booking confirmation. Then, a review process, the length of which is not specified, follows, along with a doctor’s consultation, which has no estimated wait time. Finally, an SMS or email is sent to you with no estimated wait time. The uncertainty around wait times is somewhat similar to Burst Health, which also does not offer fast access to the scripts it provides. 

At first glance, the site appears straightforward and easy to navigate. Still, slight discrepancies between pages, a lack of specifics, unclear language regarding prices (using an asterisk and “from” for prices on most pages), and the absence of a pricing page for simplicity, which means it can take a significant amount of time to understand the process and the cost of each service entirely.  

Transparent Privacy Policy

While Click for Health complies with the Australian Privacy Act [1], it may use external providers for certain services. Most telehealth providers utilize external IT companies; however, where Click for Health differs is in its potential use of external customer support and marketing. This is not commonly stated in the privacy policies of other telehealth providers.  

However, the provider also offers to unsubscribe you from marketing communications at your request.  

Different from most providers, Click for Health also records and stores information about your IP address and computer.  

Your information is protected from unauthorised use through various means, including firewalls, anti-virus software, and email filters, as well as passwords. 

Customer Support Has Multiple Support Options 

Customer support can be reached via phone, web form, and email. However, Click for Health does not offer a live chat option, like, for example, Prime Medic and other premium telehealth providers.  Customer service operating hours are not specified, although the site states that the business is open 24/7. Upon further examination, it becomes clear that all services are linked to doctors’ consultations, and doctors are only available between 8 am and midnight. Customer service may operate during these hours or only during general business hours. 

There are no specified wait times. Unlike most other telehealth providers, including Hola Health, there are no user reviews available online on any sites. This could be explained if the site were new or had undergone a rebranding, but according to the ABN register, it has been fully operational and registered for GST since early 2023 [2].  

Lacking Clarity and User Reviews 

Click for Health appears to be a standard telehealth provider, offering mid-range prices at first glance. However, closer examination leaves a few inconsistencies in the service listings, prices, GP consultations, wait times, and customer support. Notably, there are zero online user reviews available, which is very uncommon for an established telehealth provider. Most well-known providers, such as Hola Health, have thousands of reviews on multiple sites. This may indicate that Click for Health is newly operational and still refining its online presence. This may impact the user experience. 

All information provided is based on independent research and fact-checked before posting. It does not represent medical advice. Telehealth should be used as a complementary service to your primary care physician. For medical advice, please consult your GP. 

[1] https://www.oaic.gov.au/privacy/privacy-legislation/the-privacy-act

[2] https://abr.business.gov.au/ABN/View?id=54662872451