Burst Health Review

Bottom Line:

Burst Health is a slightly premium online telehealth provider that offers strong convenience (fast delivery, fully online questionnaires, broad treatment options). However, its pricing sits above many standard telehealth services. If you prioritise convenience and discreet medicine delivery, Burst Health is a solid choice but if the cost is an issue, there are other budget-friendly options in the market. 

Burst Health is an Australian online telehealth provider offering GP consultations, prescription medicine delivery, and a broad suite of health services for conditions such as weight loss, hair loss, eating disorders, and more. In a crowded market of online doctors and digital clinics, Burst Health stands out by emphasising convenience and home delivery of medications. Burst Health can be placed above the lowest-cost budget options among Australian telehealth providers, mainly because of its medicine-delivery model and money-back guarantee, and it offers a more comprehensive service than purely basic tele-GP providers.

Pros and Cons

Pros:

1. Offers a fully online service, including questionnaires, doctor review, and medicine delivery, which means that there is no need to visit a clinic.

2. Broad range of treatment categories (weight loss, hair loss, erectile dysfunction, premature ejaculation, medical certificates and more), making it versatile.

3. Discreet Australia-wide shipping (2-3 business days) for medications following a prescription and repeat prescriptions.

4. Generally, good customer reviews (4.7 out of 5 from 500+ reviews) reflect high user satisfaction with ease and convenience. [1]

Cons: 

1. Pricing can be higher than many pure tele-GP providers, especially where medicine delivery is involved.

2. The online-only model may not suit patients who prefer in-person examinations or complex medical conditions that require face-to-face consultation.

3. While the service offers many treatment categories, each is oriented toward predetermined conditions, which may be less customizable compared with a full in-person GP and pharmacy service.

4. Burst Health offers the basics of telehealth service and covers several ailments, but the list is not as exhaustive when compared to other telehealth providers like InstantScripts or Hola Health.

Available Services

Burst Health offers a range of online, prescription-based services across Australia. The following are its key services:

Online Prescriptions: Following consultation, prescriptions can be sent as an e-script (email/SMS/QR code) or to your pharmacy partner, and medicines delivered to your door Australia-wide, typically within 2-3 business days, free shipping.

Repeat Prescription Delivery: Burst Health, like Hola Meds, also offers delivery of repeat prescriptions to your doorstep, whether at home or office.

Hair Loss Treatement: Burst Health also offers specific hair-loss treatment via an online questionnaire and doctor review, delivered across Australia

Erectile Dysfunction (ED) Treatments: Burst Health offers specific treatment for Erectile Dysfunction (ED) across Australia via online telehealth services. Patients need to fill out an online questionnaire, which a doctor then reviews, and the treatment is then discussed with the patient. If any medicine is required, Burst Health delivers it to the patient’s doorstep.

Weight Loss Support: Prescription weight-loss pills and GLP-1 injections are available via an online questionnaire and doctor review at Burst Health.

Medical Certificate: For work or caregiving, a valid online certificate costs about $29.95

Online GP Consultations: Online GP consultations can be made by phone, via a questionnaire, or with a doctor review. Patients complete an online questionnaire; a registered Australian GP reviews it and issues prescriptions or referrals as needed.

Other Condition-Specific Treatments: Burst Health also offers treatment for the following specific ailments: Premature Ejaculation, Insomnia, Acne, Cold Sore, Genital Herpes, Dark Spots, Melasma, and Contraception.

In summary, Burst Health provides a more complete set of services than a minimal telehealth provider platform (which may only offer a consultation), by combining prescription delivery and a wider treatment catalogue. Compared with top-tier premium telehealth platforms (those that offer 24/7 video consultations, specialist referrals, and full health record integration), Burst Health falls short in breadth. Still, it provides excellent value and convenience for more typical needs.

Pricing and Speed

Here is how pricing and wait time work with Burst Health:

• A medical certificate can cost around $29.95.
• For weight-loss treatment, the price is listed as “from $4.39/day” on the website via an online questionnaire.

• For medicine delivery, the site states free shipping Australia-wide with delivery in 2-3 business days after prescription approval.
• The platform uses an online questionnaire and a doctor review; an actual live video or telephone consult may not always be required, depending on the services selected.

While these are strong features, transparency on pricing for all services is somewhat limited: some pages do not list full treatment costs upfront, which may make comparison harder. In user reviews, some customers flagged that, for certain medications (e.g., weight-loss scripts), pricing was “higher than the chemist” or “less transparent”. [1]

As a comparison, some more budget-telehealth services may offer GP consultations at a notably low cost (or even bulk-billed), but typically do not include home delivery or the complete list of treatment categories. If you count delivery, convenience, and a more expansive catalogue, Burst Health’s pricing is competitive, but if you need a simple GP chat, a cheaper alternative may suffice.

User Experience

From my personal experience and from navigating the website, here is an assessment of how easy it is to use Burst Health:

• Navigation and Clarity: The website presents a clear home page, lists condition categories, and guides users to an online questionnaire to get started. The process appears streamlined (choose condition, fill questionnaire, doctor review, medication delivery).
• Booking Steps: Compared with some competitors, which may require downloading an app, setting up an account, booking a video consultation, and waiting in a virtual queue, Burst Health’s model is relatively simple: complete an online questionnaire and receive a doctor's review. Many users report that this is faster and more convenient for everyday conditions.
• Accessibility and Technical Performance: While I did not find publicly available detailed information on screen-reader compatibility, multilingual support, or app-specific accessibility features, the general user feedback suggests good mobile responsiveness. If accessibility is a key consideration, further enquiry is recommended.

In summary, for most users with standard needs, the user experience is smooth, rapid, and convenient. However, if you rely on ultra-fast prescriptions, need an in-depth specialist diagnosis, or have complex conditions requiring face-to-face review; you might find the process somewhat more streamlined (and possibly limited) than in full-service clinics.

Privacy and Data Security

How Safe is Burst Health?

Burst Health states it uses e-prescriptions in accordance with the Australian Government’s system, including email/SMS/QR token options. It emphasises that prescriptions are handled via registered Australian doctors and medicines are delivered via partner pharmacy hubs across Australia, which implies compliance with standard pharmaceutical regulations. The website also lists a dedicated Privacy Policy and Terms and Conditions. I did not, however, find any major publicised data breaches or flagged regulatory issues specific to Burst Health.

Users should note that, as with online medicine delivery, they should ensure the condition they are addressing is well-suited to an online consultation. For complex or new situations, an in-person GP may be more appropriate. Check the questionnaire carefully and ensure you provide an accurate medical history, as the service appears to rely heavily on the questionnaire and remote doctor review model. Be mindful that while the platform emphasises top-quality medical care, the delivery speed still depends on courier logistics (2-3 business days are stated, but some reviews suggest variations).

In short, Burst Health meets standard online telehealth data and prescription-delivery practices in Australia and appears reasonably secure. However, users should still treat it as they would any online health service: check the terms, understand the limitations, and keep their medical records.

Customer Support

Burst Health offers customer support via phone (1300584855) from Monday to Friday, 9 am to 9 pm. Additional support is available via FAQ pages and online chat. Overall, support appears responsive and adequate for typical enquiries, but if you anticipate complex issues (e.g., medication errors or urgent needs), you might want to confirm response times upfront.

If you are seeking a convenient, mostly online telehealth solution in Australia that delivers prescriptions to your door, and you value speed and convenience, Burst Health is a perfect option. It offers excellent ease of use, a broad catalogue of treatment types and generally higher user satisfaction. On the other hand, if your primary focus is keeping costs to an absolute minimum, or you require a full in-person consultation, specialist referral, or very complex care, you may find better value or a more comprehensive service elsewhere. As always, this platform should be used within the scope of its service model and not as a replacement for all in-person care.

While this content represents the most accurate and current information available at the time of writing, please conduct your own research into any service you sign up for. 

Telehealth is a complementary service to the care of your primary physician, and you should not start any prescription medication without a doctor’s consultation. If in doubt about any medical advice you receive from a telehealth service or if your symptoms worsen, contact your GP.

[1] https://www.productreview.com.au/listings/burst-health