MediCompare: Australia's Top Three Telehealth Providers

Whether you’re looking for 24/7 availability, affordability, or the highest level of care, Australia’s top-ranked telehealth providers offer it all. Vetted by MediCompare, three providers stood out, with many close runners-up: Healthy Life, Prime Medic, and Abby Health. These three well-established companies offer a good cross-section of available services and consistently achieved top rankings in user reviews in 2025. If you’ve got decision fatigue or just want to skip ahead of reading through multiple reviews, read on.

Choosing between these top-rated providers comes down to personal preference and needs. Where Abby Health offers the most affordable option, with almost fully bulk-billed services, Healthy Life has the most comprehensive range of services and products, including naturopathy consultations, weight-loss programs, and an online health shop. Prime Medic consistently offers a premium service with excellent GP telehealth consultations at a mid-range price. If you’re wondering which telehealth provider best suits your needs, let’s compare.

Abby Health is one of the only large telehealth providers in Australia offering almost fully bulk-billed services, even after the latest changes to the Medicare Benefits Scheme came into effect on November 1st, 2025 [1]. But it’s not just its affordability that sets Abby Health apart. Its patient-focused approach is clearly shown in its user-friendly app and AI-assisted booking process. Patients also face minimal wait times, and the virtual waiting room is very patient-friendly, with a choice of music, an estimated wait time, and other customisable options.

As a top-rated telehealth provider, Abby Health also offers a comprehensive range of services, including eScripts, referrals, and mental health assessments. While some nurse practitioner consultations incur a fee, Abby Health's affordability and quality of care make it a standout provider.

Healthy Life, owned by Woolworths, provides perhaps the most comprehensive range of telehealth services, integrative health consultations and health products available in Australia. You can expect 24/7 consults within 15 minutes and a wide range of telehealth services through Hola Health's doctors. (Hola Health and Hola Meds are a viable alternative at slightly lower rates for standard telehealth needs.)

Healthy Life’s telehealth service is best summed up as comprehensive-plus at a premium rate. It includes naturopath consults, weight loss programs, doctor’s consults, a wide range of health products in its health shop (including free delivery), and so on. However, the telehealth consults come at a higher cost than at Hola Health directly, but do include the delivery and convenience of added products and services. Healthy Life is a fast, comprehensive 24/7 choice for anyone seeking extensive health services.

Prime Medic stands out for its affordable pricing and 24/7 availability for GP telehealth services. It also achieves consistently high ratings for its affordable GP consultations, as opposed to doctor or nurse consults, as with some other similarly priced providers. Patients positively comment on the quick response times, 7 days a week, and the ability to advance schedule appointments with specific doctors, helping with continuity. It also offers limited access to bulk billing for some patients.

While Prime Medic does not offer medication delivery, its range of high-quality telehealth services is comprehensive yet reasonably priced. Simply put, its cost-quality relationship hits the sweet spot for many patients, making it a solid choice.

Choosing the right telehealth provider comes down to your individual needs and preferences. MediCompare’s top three telehealth providers are among the most reliable in 2026. From Healthy Life’s comprehensive range of services at a premium price, to Prime Medic’s high-quality yet affordable GP care, and Abby Health’s patient-centric, bulk-billed services, each provider has its strengths. For a more comprehensive comparison, use MediCompare’s in-depth reviews or needs-specific pages.

This article is for informational purposes only and is no substitute for professional medical advice. Please choose your provider with care. Always consult your doctor or a qualified health professional regarding any health-related questions or concerns.

[1] https://www.racgp.org.au/running-a-practice/practice-resources/medicare/medicare-benefits-schedule/1-november-2025-mbs-updates