Telehealth has changed the way many Australians access healthcare. Since the pandemic, the greater availability of telehealth providers and improved access through Medicare have turned telehealth from a stopgap into a widely accessible and convenient healthcare option. While the alternative to in-person doctor's visits has some limitations, especially for urgent care or physical assessments, improved technology and platforms have made it a popular choice for many patients.
How Telehealth Works in Australia
How Telehealth Works in Australia
Basically, telehealth allows you to have virtual consultations with a range of healthcare professionals, from nurse practitioners (NPs) and general practitioners (GPs) to psychologists, emergency doctors and other specialists [1]. You don’t have to miss out on bulk billing either, provided you have been to your GP clinic in the last 12 months or choose a comprehensive telehealth service provider that offers rebates. Certain patient groups, such as infants, remote or rural patients, and people experiencing financial hardship or homelessness, may also qualify for fully bulk-billed or free services with privately billed telehealth providers.
Healthcare When You Can’t Leave Home
If you are too unwell to get to the doctor’s office or need to self-isolate due to compromised immunity or an infectious disease, telehealth allows you to safely attend a doctor’s consult from the comfort of your own home. It helps protect you and the wider community by reducing the spread of infectious diseases. At the same time, you may be able to get health advice promptly despite your symptoms, improving your care when you most need it.
Bringing Healthcare Closer
Owing to Australia’s geography, many patients face long journeys to their nearest healthcare provider. Telehealth reduces travel time, costs, and inconvenience. By bringing healthcare into your home, it may make it easier for you to have follow-ups and see the doctor in a timely manner. Ultimately, this convenience can improve your continuity of care, giving you access to a doctor when and where you need it for less urgent matters, too.
Even if you live in a major city, you may not be able to get an in-person visit that fits with your schedule or may struggle to get to the doctors’ office after hours. Telehealth providers often offer extended opening hours or 24/7 care, making it easier to fit your healthcare needs into a busy lifestyle.
Two Consultation Options
Most telehealth providers and doctors’ clinics offering virtual consultations now provide two ways of having your virtual appointments:
- Phone: You can use a mobile phone or landline to speak with your healthcare provider. This option is only a good choice if you don’t need to show your doctor any physical symptoms, such as a rash.
- Video: Many providers offer video calls through their mobile app or on their website, giving you an experience closer to that of an in-person visit.
Having a Telehealth Consultation
Many doctors’ practices now offer telehealth as part of their service. If your GP’s clinic isn't set up for telehealth, you could check out MediCompare’s in-depth telehealth provider reviews and comparison tools. Finding a provider that suits your individual needs is crucial for a good outcome.
Before Your Consultation
- Here’s how to get the most out of your telehealth consultation.
- Charge your computer/ phone.
- Check that your internet connection is working.
- Try out your microphone and camera.
- Download the provider’s app or software.
- Find a private, comfortable, well-lit space for the consultation.
- Check with your closest pharmacy if they accept eScripts.
During Your Consultation
This process is doctor-led and may include a treatment plan, follow-up appointments, or an in-person visit. They may also send you eScripts, certificates, or referrals after the consult. Ask any questions you have to make sure you have fully understood the process.
After Your Consultation
Follow through on any of the doctor’s health advice and check that you have received any necessary documents. Set medication or follow-up reminders in your phone, if required. Book any necessary specialist or follow-up appointments straight away.
This article is for informational purposes only and is no substitute for professional medical advice. Please choose your provider with care. Always consult your doctor or a qualified health professional regarding any health-related questions or concerns.