Best 2026 Telehealth Providers in Australia

In the last few years, there have been many changes to the Australian telehealth landscape, which, overall, have led to an incredible array of choices for convenient, affordable, high-quality care. I’ve vetted a wide range, and here are my leading six comprehensive providers for 2026: Prime Medic, Hola Health, Healthy Life, Private Medical, Abby Health, and Medmate.

In this guide, you will find snapshots of my selected providers, covering their core services, pricing, strengths, and any drawbacks. More in-depth reviews are available on MediCompare to help you find the best fit for your health needs.

One of my top choices for its balance of affordability and high-quality 24/7 care.  Free for some patients, this premium GP telehealth service delivers consistently high ratings.

Prime Medic is a true round-the-clock GP consult provider, where some other services have only extended opening hours and AHPRA-registered health professionals. Patients can obtain medical certificates, referrals, prescriptions, and mentalhealth care at low costs. Bulk-billed services  are available, though not guaranteed at all times.

Pros

• 24/7 consultations and responsive customer service with many contact options.
• Comprehensive GP-focused telehealth.
• Low pricing ($21.99 – $37.49, bulkbilling available) for a premium provider with some bulkbilling after hours.

Cons

• No priorityservice guarantee for rapid appointments.
• No medication delivery.
• Bulkbilling availability isn’t clearly defined on the website; patients must contact support to confirm.

Popular and highly rated, Hola Health is one of the most responsive, comprehensive 24/7 telehealth providers available, with limited bulkbilling available.

A 15-minute wait guarantee for videocall consultations by AHPRA-registered doctors and 2-hour medication delivery in metro areas set Hola Health apart. Its services include referrals, medical certificates, prescriptions, and free assessments for mental health treatment plans. Some scripts are also bulk-billed, but overall, its pricing is higher than Prime Medic.

Pros

• Genuine 24/7 telehealth provider.
• Its 15-minute wait guarantee and 2-hour delivery in some metro regions make it one of the fastest services.
• Bulk-billing available for specific scripts and mentalhealth plans.

Cons

• Limited customer service options, with no 1300 hotline or live chat.
• After-hours and longer consultations incur surcharges.
• Occasional technical issues connecting with doctors. 

Offering one of the most comprehensive 24/7 telehealth services I’ve come across, Healthy Life is a premium provider with premium pricing. Its general consultations are provided by Hola Health doctors, with free medication delivery and additional wellness options.

Owned by Woolworths, Healthy Life adds an extensive health library, naturopath consultations, supplements, and a dedicated online pharmacy to Hola Health’s services. Bulkbilling is unavailable, and there’s a slight markup on Hola Health’s consults.

Pros

• One of Australia’s most comprehensive telehealth providers.
• Free medication delivery and additional wellness services (naturopathy, supplements).
• 24/7 consultations delivered within 15 minutes by Hola Health doctors.

Cons

• More expensive than Hola Health directly; no bulkbilling.
• Customer service is limited to 8:30 am–5:30 pm weekdays.
• After-hours surcharge on doctor consultations, unlike many competitors.

A fast, high-quality, premium telehealth provider that offers an extensive service list, including integrative medicine and weightloss programs.

Private Medical is a top choice for patients seeking quick access to thorough assessments, interpreter support, and niche services such as medicated weight loss and overseas visitor consults. But the price point reflects its premium positioning, and it does not offer 24/7 availability.

Pros

• Detailed assessments and inclusive services (e.g., interpreters).
• Quick 15-minute wait times, matching other premium providers.
• Broad service range, from mental health to integrative medicine.

Cons

• Premium pricing from $69 to $130.
• No 24/7 coverage; operating hours are 8 am – 8 pm daily.
• Lacks low-cost options for simple services like repeat scripts or basic certificates. No bulk billing.

An award-winning provider offering fast, comprehensive services, including mental health and weight loss support.

Medmate adds partner services (through Jelly Health) to deliver a wider array of telehealth options than other providers. Highlights include same-day medication delivery (within 1 hour in some areas), bulk-billed mental health treatment plans, and a comprehensive weight loss program. Doctor consults are available from 7 am to 11 pm; there’s no overnight coverage.

Pros

• Extensive service list including mental health, weight loss, and same-day delivery.
• Some services are fully bulk-billed, keeping overall costs moderate.
• Strong convenience through pharmacy and telepsychology partnerships and rapid script fulfilment in one hour (in some areas).

Cons

• Customer support can be slow to resolve issues.
• Pricing transparency is occasionally lacking; weight loss costs $349.
• No doctors between 11 pm and 7 am, limiting access.

An innovative, AI-guided, bulk-billed telehealth provider with fast next-available appointments and extensive practitioner choice – from GPs to NPs.

Abby Health combines an intuitive AI-driven intake with high-quality health professionals. Patients can book the next available slot (usually within 10 minutes) or schedule ahead, selecting a practitioner based on qualifications, gender, and biography. The service runs seven days a week, with 24/7 customer support chat.

Pros

• Extensive bulkbilling keeps most services free for Medicare cardholders.
• Practitioner and appointment selection – by qualification and gender, or between next available or advance-scheduled.
• AI-assisted booking gathers detailed health information before the consult, helping clinicians prepare.

Cons

• Operating hours are extended but not 24/7 (other than customer support); doctor/ nurse consults are available Mon - Fri 5:30 am – 11:30 pm, Sat/ Sun 7 am – 10:30 pm.
• Unclear pricing for non-bulkbilled NP consults (listed as “from $27”; final cost appears only after registration and appointment confirmation).
• Less comprehensive service list than some of the premium providers, such as Healthy Life. No medication delivery.

If you’re still wondering how to choose, let’s take a look at which provider to take on a needs basis.

• Urgency vs. Cost – If you need a rapid consult (≤15 min) and are comfortable paying a modest fee, Hola Health, Prime Medic, or Abby Health (nextavailable slot) are strong picks.
• Bulk Billing Needs – Abby Health provides the widest bulk billing coverage; Prime Medic offers bulk billing after hours but requires a support call. Hola Health also offers limited bulk billing.
• Comprehensive Wellness – Healthy Life adds naturopathy, supplements, and free medication delivery, making it ideal for patients wanting a broader approach to integrative medicine.
• Premium Services – Private Medical offers integrative medicine, interpreter support, and personalised weight loss programs, if you’re willing to accept higher fees.
• Full-Service Convenience – Medmate’s partnerships provide same-day delivery and a more comprehensive mental health service, suited for busy patients.

This article is for informational purposes only and is no substitute for professional medical advice. Please choose your provider with care. Always consult your doctor or a qualified health professional regarding any health-related questions or concerns.