Bottom Line:Abby Health’s intuitive, engaging, AI-guided process takes you from registration to a completed telehealth consult in less than 15 minutes, 7 days a week. The extensive bulk billing, expanded scheduling, practitioner choice, and consistently high-rated professionals set Abby Health apart from other top providers, such as Hola Health.
Feature |
Details |
Website | https://www.abbyhealth.app/ |
Phone Number | 1800 592 340 |
Services Offered | Telehealth consult, eScripts, medical certificates, referrals, pathology tests, imaging requests, sexual health tests, and second opinions. |
Response Time | Immediate |
Price Range | Free, as fully bulk-billed, except for some NP consults, which cost from $27, according to the site [3]. |
Mobile App | The Abby Health app is available in the App Store and is highly popular. Abby Health app for Android is not available. However, there is an unrelated app in the Play Store under the same name. |
Operating Hours |
Customer support 24/7 Doctors’ consults: Mon to Fri 5.30 am to 11.30 pm and Sat/ Sun 7 am to 10.30 pm |
Like most popular comprehensive telehealth providers, Abby Health offers a similar range of services to a GP clinic, but without urgent care and physical components such as wound care. This means its range of services matches those of, for example, Prime Medic. Where most comprehensive premium providers charge patients privately, Abby Health’s services are mostly bulk-billed, other than some NP consults, which incur a small fee, and non-eligible patients can also expect costs to be relatively low. Some of the services below can be accessed via bulk billing if you are a Medicare cardholder and in Australia:
Online Prescriptions: Abby Health prescriptions are available as part of the online consult. They are issued during your call (to your mobile by app, email or SMS), meaning you can fill your script straight after your call.
Telehealth Appointments: Telehealth appointments with Australian doctors and nurses are available as ten-minute slots and are delivered via video consult. You can book the next available or schedule in advance. Notably, you can select by qualifications, gender, biography, video, and practitioner name.
Sexual Health Tests: Sexual health tests are also part of Abby Health's service. They are available as part of the video consults.
Mental Health Plans: Mental health assessments and access to mental health treatment plans (MHTP) are also still accessible via the site, which sets Abby Health apart from most other telehealth providers after recent Medicare Benefit Scheme changes [1]. Here’s the response I received: “Yes, you can get a mental health treatment plan bulk-billed through Abby Health if you have a valid Australian Medicare card and meet Medicare’s eligibility criteria. Just book a scheduled telehealth appointment (not the first available queue) with one of our doctors, discuss your mental health concerns, and if eligible, you’ll receive a care plan and referral for subsidised psychology sessions. No out-of-pocket costs apply for eligible bulk-billed appointments.”
Referral: Referrals are similarly available as part of a video consult. They can be made out to a specialist, or a pathology or imaging centre. You can book in for a follow-up once you have the results.
Medical Certificate: Abby Health medical certificates can be issued by a GP or NP following a video consultation.
According to Abby Health’s site, most of its services are still fully bulk-billed for Medicare cardholders [3], setting the provider apart from most other popular telehealth services, which require private payment, such as Updoc. However, Abby Health’s simple pricing structure recently changed from fully bulk-billed to some NP-delivered services priced from $27, due to changes in Medicare rebates for telehealth [1]. Notably, it is not possible to obtain a complete list of prices, as with Hola Health, until you have completed nearly the full intake flow, including registration and booking. I tried getting the maximum cost, but this was unavailable at the time of my review. Here’s the response from Abby Health regarding the highest costs: “We don't publish maximum costs as fees vary by appointment type and individual circumstances. The exact cost will always be displayed upfront in the app before you confirm your booking, so there are no surprises.”
Abby Health reviews, along with my personal experience, show a speedy and comprehensive response to patient enquiries. Next available appointments are typically available within 10 minutes, making Abby Health one of the fastest Australian telehealth providers.
The Abby Health app and web experience are patient-focused. It appears to use AI-driven responsive design, which is a standout compared with the majority of Australian telehealth providers I have vetted. On the other hand, it can make the site load more slowly and experience glitches, depending on your internet speed and your computer’s processing capacity.
It shows not only dynamically designed cards with bios of available GPs and NPs to book, but also videos in a social-media-style reel layout on one part of the site. This makes the experience very user-focused.
There is no top menu; the next available appointment slots are instead prominently displayed across the top of the site. This is helpful, but it also means more scrolling to find information. The site does have a comprehensive bottom menu.
Once you start the registration and booking process, or, indeed, if you use the live web chat, AI takes over. It makes the process feel more personalised and interactive, and kept me more engaged. Instead of filling in boxes, using dropdown menus and ticking options, I felt guided through the intake, a little like with a customer service agent or receptionist. I’m sure the AI has its limits, but in my case, it meant the practitioner was better prepared because of comprehensive notes.
The overall user experience reflects how well-established Abby Health has become since its 2001 launch [2]. Users frequently complete the registration, booking, and consultation process in under 15 minutes. They also often comment on the high quality of its doctors. Abby Health also has over 2000 Google reviews, reflecting a high level of popularity.
The Abby Health app is even more popular: it has a 4.9/5-star rating across over 4,500 reviews on the App Store, making it one of the most popular telehealth apps in Australia.
Accessing my appointment was also easy: the site prompted me to test my video and audio while in the virtual waiting room. While my NP was running a little late, the waiting room offered music choices and provided updates on the expected wait time, which meant I could step away from the screen. The appointment itself was very similar to attending a GP clinic; I got valuable health advice and covered a lot of ground in under ten minutes. The overall experience was definitely a 4.5 out of 5 for me.
The privacy policy on Abby Health’s website complies with the Australian Privacy Act. It is a standard privacy policy comparable to other established premium providers.
The main differences to other policies I have vetted are that it touches on the use of AI for symptom analysis and gives detailed information on access, complaint and correction procedures. This sets the policy apart positively by empowering patients.
Also, the policy repeats some of its main points, which makes it easier to find specific information. For instance, it states that users automatically consent to receive marketing communications during sign-up but can opt out at any time by replying.
There are multiple ways to contact Abby Health 24/7, including email, a 1800 number, and Abby Health Live Chat with an AI or human agent. Based on my experience and its 4.7 out of 5 stars on Google, this almost guarantees instant responses. The agentic AI is also relatively helpful, both through the customer service chat and during the booking process. This means it is easy to get helpful assistance with booking or changes in your needs around the clock.
There’s currently no option for multilingual or other special support options.
All information on this page is independently researched and verified. We have made every effort to provide the most accurate and up-to-date information in this review. However, please ensure you check the most current pricing and service information before booking.
Telehealth is recommended in addition to primary care and cannot provide the same accuracy as in-person physical assessments by your GP. Consult your primary healthcare provider for comprehensive and personalised medical advice.