Bottom Line:24-7MedCare offers a country-wide telehealth and in-home general practice service covering video/phone GP and psychology consultations, plus aged-care facility visits. It provides convenience and broad coverage but comes with trade-offs: private billing (no Medicare rebate for many services), and mixed user ratings online.
Feature |
Details |
Website | https://24-7medcare.com.au/ |
Phone Number | 139247 |
Services Offered | GP telehealth (video/phone), psychologist telehealth, mobile GP for aged care facilities. In addition to this, the website mentions a list of ailments that their GPs are trained to help with. |
Response Time | The average response time could not be calculated as the users mentioned mixed reviews. Some users report a quick turnaround, but some users mention a long wait that may span up to a few hours. [1] |
Price Range | $49-$75 |
Mobile App | No |
Operating Hours | Even though the website claims 24/7 availability, the GPs are present from Monday to Friday, 8 am to 6 pm, Saturday, 8 am to Midday (AEDT). |
24-7MedCare offers a range of services, which are as follows:
Telehealth Consultation: GP consultations are available via telephone or video. They work best when used in cases of general medical advice, scripts (including repeats), referrals, pathology/radiology requests, certificates, and chronic-disease check-ups. In addition to GP consultations, the platform also offers 24-7MedCare medical certificates, 24-7MedCare referrals, 24-7MedCare repeat certifications, and 24-7MedCare pathology referrals.
In-home/Aged-Care Facility GP services: This service is unique for aged-care facility patients and is provided by telephone only.
Telehealth Psychology: 24-7MedCare offers quality psychology services to Australians, wherever they are. A one-hour session for patients without a valid GP Mental Health Treatment plan costs around $180.
Telehealth Psychology: 24-7MedCare offers quality psychology services to Australians, wherever they are. A one-hour session for patients without a valid GP Mental Health Treatment plan costs around $180.
A 15-minute GP telehealth consultation is charged at $49 to $75. For psychology telehealth, a 1-hour session without a valid GP mental health treatment plan is priced at $180. It is important here to remember that 24-7MedCare does not offer a Medicare rebate and is a private billing platform. Payment methods accepted include Visa and MasterCard.
Booking is coordinated by a telehealth coordinator, and the site emphasises improved access, reduced waiting, and reduced travel time as advantages. However, I found that the website only provides general statements about reduced wait times rather than a published average wait time per appointment. The website also mentions that cancellations may incur full fees if made on short notice periods, for example, 60 minutes for GP cancellations, and 24 hours for psychology cancellations. For comparison, other telehealth providers, like Hola Health and Updoc, sometimes advertise lower starting fees or eligibility for Medicare items.
The website offers straightforward booking prompts and dedicated pages explaining telehealth preparation, triage, and what a consultation covers. The telehealth coordinator model centralises booking and can simplify finding an available clinician. The site also provides specific instructions for video setup, which helps reduce technical confusion. Overall, the on-site UX is clear for web booking.
However, real-world user feedback is mixed. Some patients praise individual clinicians and quick access, while others report unsatisfactory clinical interactions and long waits in some cases. This inconsistency makes it a little harder to predict the exact or general experience. For comparison, 24-7MedCare scores well on clarity and service but less consistently on satisfaction than higher-rated competitors. [2]
Additionally, the site references support for special needs and does not record telehealth sessions. There is no mobile app listed; bookings are web-based, which is fine for most users but may be a limitation for those wanting a mobile application.
24-7MedCare states that telehealth consultations follow the same privacy and confidentiality standards as face-to-face consultations by default. The site notes standard data handling practices and secure payment via Visa/MasterCard. For telehealth, they emphasise that consultations are private, and that special needs can be accommodated which maybe interpreter services. While the provider publishes privacy, terms, and ICT policies on its site, patients with specific data-security concerns should review the website’s Privacy Policy directly and ask the practice how records are stored and who can access them. No major public security incidents were found in the sources used for this review.
24-7MedCare provides a national booking phone number (139247) and feedback email address for telehealth and psychology services. Facility/aged-care bookings are supported by reception teams. The website also invites patient feedback and offers an online review form. However, mixed customer reviews indicate variable satisfaction with follow-up and customer support. [1] Therefore, it is very hard to clearly estimate the type of customer care a user will experience.
All information on this page is independently researched and verified. We have made every effort to provide the most accurate and up-to-date information in this review. However, please ensure you check the most current pricing and service information before booking.
Telehealth is recommended in addition to primary care and cannot provide the same accuracy as in-person physical assessments by your GP. Consult your primary healthcare provider for comprehensive and personalised medical advice.